Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

Because the name of the website is HVAC School, I get a lot of people who assume we either: A) Have a physical location B) Sell online courses You are probably aware by now that we do neither of those things. We are a free learning resource for anyone looking to improve their professional skills […]

Yeah? Well, how do you know? What should they be? What are the outdoor and return air temperatures? What SEER rating is the equipment?  These are the questions I ask every single time a technician says the phrase,  “But the pressures look good for [insert refrigerant of choice here].”  When they can’t answer the questions […]