This is the tale of how I found myself stuck on a service call for over 12 hours on a weekend due to my failure to re-diagnose an issue. I was working for a service company that had many accounts with local gas stations. These were large customers, and we did everything we could to […]

Airflow, airflow, airflow… When we set up and commission comfort cooling and heating systems, we need to pay more attention to airflow before worrying about the fancy controls or the refrigerant circuit. So, as a thought exercise, let's consider a typical 2-ton, straight cool, TXV residential system and think through what happens when we alter […]

For years, I've worked with and around people who view work, problems, and goals differently than I do. I've often told my wife that I have an issue managing and leading administrators, salespeople, and other inside staff. Why? It's because I just don't communicate in a way they seem to like. It's been 20 years […]