You've probably heard the famous last words, “Dude, watch this,” before a concussion, burn, shock, broken bones, or some other bodily harm. This phrase has become synonymous with young guys doing something dumb to impress their friends. Technicians have two common phrases that may not lead to bodily harm (although sometimes they might), and […]

Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

This article was written by senior furnace tech Benoît (Ben) Mongeau. Ben hails from the frozen tundra of Ontario, Canada, where high-efficiency gas furnaces are commonplace. While some codes and practices may be different from the US, I find that most of it is common sense and translates pretty well. One glaring difference between Canada […]