It was an awkward conversation, bringing a technician nearly twice my age into my office for a talk. “I'm good at fixing units. I'm not some fancy-talking sales tech,” the technician half-mumbled as I sat looking at him. “The customer complained that you made them feel uncomfortable, you were unfriendly, and you tracked dirt in […]

I remember it like it was yesterday. It was my first day of work as a trainee at my first technician job, just a wet-behind-the-ears kid fresh out of trade school. It was a Monday morning, and the technicians and I were standing in the dusty warehouse surrounded by stacks and stacks of brand new […]

I walked into my first real job interview in the HVAC trade. The manager was a guy named Ernie, and he walked me out to the warehouse. Quick warning: guys named Ernie are tough. Don't mess with a dude named Ernie. He walked up to a box, snatched a pen out of his shirt pocket, […]