Note: This short series is on the mindset of learning (and teaching), not really a “tech tip,” per se. We will be back to the tech tips in a few days.  I've heard and repeated these phrases countless times over the years, both at home and work: That should be obvious. It's just common sense. […]

We had a class with our refrigeration techs, and the topic of leaking and bypassing service “angle” valves and ball valves came up. One of the techs pointed out that most valves recommend loosening the top nut on ball valves and the packing nut on angle valves before turning the stem for maximum longevity of […]

Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]