I watched an instructional video the other day where the guy kept palming his gauge manifold and CRANKING down on the valves when he closed them. I've seen techs use channel locks—and even vise grips—to tighten down their gauges “just in case” when they have a hard time finding a leak or a vacuum that […]

Suppose you have two extension cords. One is a nice, thick #10 50′ cord with good ends, and the other is a crappy #14 25′ cord. Unfortunately, you need to connect them both to get to your drill 75′ away. Which do you connect to the plug, and which to the drill? Come up with […]

It was an awkward conversation, bringing a technician nearly twice my age into my office for a talk. “I'm good at fixing units. I'm not some fancy-talking sales tech,” the technician half-mumbled as I sat looking at him. “The customer complained that you made them feel uncomfortable, you were unfriendly, and you tracked dirt in […]