Service valves are so basic, and we see them with such regularity that we can miss them altogether. Before I give the tips, I want to address the tech who tells the customer it was “probably the service valve” or “the caps were loose” as a plausible reason for a leak without actually making a […]

Many of the “old-timers” in our trade are baby boomers; they were likely born after World War II ended and before the mid-1960s. These people grew up in a different time than today’s millennials (Gen Y) and zoomers (Gen Z). As those old-timers continue to retire, our trade needs to start attracting, recruiting, and managing […]

We can all agree that the future we all would have expected for 2020 when we rang in the new year isn't the one we got. We are all worried and looking to hedge our bets or cut our losses in one way or another, which makes sense. Given what we now know, let's look […]