How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]

To maintain combustion (burning), you need three things: fuel, heat, and oxygen. If you have all three in the proper proportion, you can maintain a continuous state of combustion. Remove one (or reduce one sufficiently), and the triangle of combustion can collapse. In a common NG gas furnace, the heat is the igniter, the fuel […]

I knew a tech when I was just starting who was hands down, no questions asked, the best technician at the company I worked. EVERYONE, we are talking over 60 techs… we all knew it. His name was Mike Gilford. Being the little brown-nosing ladder climber I was, I made a complete study of Mike […]