Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

This tip was written by HVAC Applications and Technical Specialist Dakota Brown. Thanks, Dakota! As a technician, it was always the same old story: Are you done yet? There was always pressure from the office—either from the dispatcher, service manager, or project manager—to get the job done and get it done quickly. When I became […]

Basic Compressor Functions The compressor's job is to circulate refrigerant through the system by means of vapor compression, similar to the way your heart moves blood through your circulatory system. Refrigerant circulation is measured in lbs/min or lbs/hour; this is called mass flow rate—the mass flow rate changes depending on the density of the refrigerant […]