You've probably heard the famous last words, “Dude, watch this,” before a concussion, burn, shock, broken bones, or some other bodily harm. This phrase has become synonymous with young guys doing something dumb to impress their friends. Technicians have two common phrases that may not lead to bodily harm (although sometimes they might), and […]

There are many great diagnostic tools available to the service technician today, but I haven't found a tool as versatile as the simple isolation diagnosis. There are many ways this concept can be applied, but let's start with some examples so that you get what I mean. Low Voltage Short Circuit Isolation Diagnosis You arrive […]

This is the tale of how I found myself stuck on a service call for over 12 hours on a weekend due to my failure to re-diagnose an issue. I was working for a service company that had many accounts with local gas stations. These were large customers, and we did everything we could to […]