Let's get something out of the way right off the top: saying that we learn best “hands-on” is sort of like saying we prefer to breathe air. WE ALL NEED TO APPLY THINGS TO LEARN THEM DEEPLY! David Sandler wrote the book You Can't Teach a Kid to Ride a Bike in a Seminar, and […]

These are two separate emails that I sent to our customers and staff in preparation for what could be a very hot Memorial Day weekend (2019). I'm sharing it here so that you can use parts of it in your business as you see fit. I hate seeing techs get beat up on hot holiday […]

I am consistently surprised by how much false information still circulates out in the field, and one of the ones I hear often is the idea that you cannot or should not “top-off” or recharge R410a systems on top of an existing charge of R410a when the system is low. So, to be clear, before […]