So, I hear you're just finishing trade school. Well done. You chose to take an excellent path, and now your journey is just beginning. How this will go is really up to you, and that's a good thing! You aren't going to be forced in one direction or another; you get to choose. Let's talk […]

The year was 1774, and a man named Tom traveled the Atlantic from England to visit his friend Ben in Philly. Tom was 37 years old, and he had already been through a failed business and lost his wife and child during childbirth. He was a troublemaker by some accounts—a free spirit at the very […]

Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]