Basic Electrical Theory February 14, 2023, 9:39 am - HVAC School

Search In:

Event Videos Tech Tips Apps Books Podcasts Users

HVAC Feed
Resources
Content
Courses
Events
Jobs
- Create a Job Post
- Job Posts
Shop
Partners

Search In:

Event Videos Tech Tips Apps Books Podcasts Users

+

Chinese (Simplified)

Get Tech Tips

Subscribe to free tech tips.

BACK

Basic Electrical Theory February 14, 2023, 9:39 am

February 14, 2023

Print Friendly, PDF & Email

Share this Tech Tip:

Check out our most recent video

How to Evacuate an AC system, Full Vacuum Procedure

Our latest Podcast

HVAC School – For Techs, By Techs

HVAC School – For Techs, By Techs

Real training for HVAC ( Heating, Ventilation, Air Conditioning and Refrigeration) Technicians. Including recorded tech training, interviews, diagnostics and general conversations about the trade.

Audio Player

No Serve Situations – Short #243

HVAC School – For Techs, By Techs

No Serve Situations – Short #243

In this short podcast episode, Bryan talks about some no-serve situations he’s encountered as a technician and HVAC business owner. He also talks about situations[...]

0.8
1
1.2
1.5
2

Facebook
Twitter
Linkedin
Copy episode link Copied
Download

00:00

13:27

No Serve Situations – Short #243

byBryan Orr

In this short podcast episode, Bryan talks about some no-serve situations he’s encountered as a technician and HVAC business owner. He also talks about situations that may be unpleasant but aren’t quite no-serve situations.

Some common and obvious no-serve situations are when a client threatens a technician, especially with lawsuits, bad reviews, or even bodily harm. However, some clients are just naturally defensive, so we want to be careful and give people a chance if they’re angry and might just need to calm down.

Unrealistic expectations can also cause no-serve situations. Some complaints are tricky to deal with but can be solved, but other problems are impossible to solve. We have every right not to serve clients who have problems that don’t have realistic solutions (such as wanting a thermostat that doesn’t make a clicking noise at all). In those cases, Kalos usually gives some degree of a refund and agrees not to do business with the customer again.

Dirtiness of the living space can also be a no-serve situation. Unless a home is dangerously filthy (e.g., it can cause a respiratory disease) or the equipment is not accessible, we can serve them. Even if the home is filthy or the equipment is inaccessible, we can ask the owner to clean up and return to serve them. On the other side of the coin, hypochondriacs can be a challenge to deal with, but no-serve situations are rare; we can take precautions, including more thorough testing and hold-harmless agreements.

Other no-serve situations are people who don’t pay, people who regularly pay extremely late, customers who aren’t the owner (such as tenants or family members), and clients who try to drag you into drama with other contractors.

Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

Subscribe to our podcast on your iPhone or Android.

Subscribe to our YouTube channel.

Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android

Search Episodes

No Serve Situations – Short #243

06/03/2025

Bryan Orr

Locked Compressor Mistakes w/ Bert

05/29/2025

Bryan Orr

When 0V Isn’t Safe – Short #242

05/27/2025

Bryan Orr

Compressor Ohm Mistakes w/ Bert

05/22/2025

Bryan Orr

Motor Ambient Rating – Short #241

05/20/2025

Bryan Orr

Superheat Talk w/ JD Kelly

05/15/2025

Bryan Orr

How to Deal w/ Too Much – Short #240

05/13/2025

Bryan Orr

Delta T Talk w/ JD Kelly

05/08/2025

Bryan Orr

Fire Sprinklers – Short #239

05/06/2025

Bryan Orr

The PATH to High Performance HVAC w/ David Richardson

05/01/2025

Bryan Orr

Search Results placeholder

Check our latest Tech Tips

Discovering Mental Reference Points Three Levels of Acid Testing C stands for "Common Mistake"

Nylog Blue Gasket -Thread Sealant for AC/R Systems

Nylog Blue Gasket -Thread Sealant for AC/R Systems
One drop of Nylog on your rubber hose gaskets prior to attaching your core tools, hoses or vacuum gauge will assure that things do not bind or leak during evacuation. Derived from refrigeration grade lubricants. Non-hardening, non-drying fluid which bonds tenaciously to many different substrates. Typically, one drop of Nylog can be stretched about three feet before breaking.

VENOM PACK CONDENSER PURE CONCENTRATE COIL CLEANER

VENOM PACK CONDENSER PURE CONCENTRATE COIL CLEANER
Venom Pack Condenser Cleaner is a high foaming pure concentrate liquid designed to tackle the toughest soils. The proprietary blend of specialty detergents will liquify heavily embedded grease and grime to restore heat transfer and increase the efficiency of the coil.

Viper Condensate Pan and Drain Treatment

Viper Condensate Pan and Drain Treatment
Viper Condensate Pan and Drain Treatment is a sprayable gel. It coats the pan, p-trap and drain piping with a lubricative film to improve flow and prevent future soil adhesion. The slow dissolving enzyme gel will outperform and outlast conventional tablets and strips.

Nylog Blue Gasket -Thread Sealant for AC/R Systems

Nylog Blue Gasket -Thread Sealant for AC/R Systems
One drop of Nylog on your rubber hose gaskets prior to attaching your core tools, hoses or vacuum gauge will assure that things do not bind or leak during evacuation. Derived from refrigeration grade lubricants. Non-hardening, non-drying fluid which bonds tenaciously to many different substrates. Typically, one drop of Nylog can be stretched about three feet before breaking.

VENOM PACK CONDENSER PURE CONCENTRATE COIL CLEANER

VENOM PACK CONDENSER PURE CONCENTRATE COIL CLEANER
Venom Pack Condenser Cleaner is a high foaming pure concentrate liquid designed to tackle the toughest soils. The proprietary blend of specialty detergents will liquify heavily embedded grease and grime to restore heat transfer and increase the efficiency of the coil.

Viper Condensate Pan and Drain Treatment

Viper Condensate Pan and Drain Treatment
Viper Condensate Pan and Drain Treatment is a sprayable gel. It coats the pan, p-trap and drain piping with a lubricative film to improve flow and prevent future soil adhesion. The slow dissolving enzyme gel will outperform and outlast conventional tablets and strips.

Nylog Blue Gasket -Thread Sealant for AC/R Systems

Nylog Blue Gasket -Thread Sealant for AC/R Systems
One drop of Nylog on your rubber hose gaskets prior to attaching your core tools, hoses or vacuum gauge will assure that things do not bind or leak during evacuation. Derived from refrigeration grade lubricants. Non-hardening, non-drying fluid which bonds tenaciously to many different substrates. Typically, one drop of Nylog can be stretched about three feet before breaking.

NAVAC

FROM AUGUST 2024 TO MARCH 2025 BUY NAVAC TOOLS FOR A CHANCE TO WIN A MOTORCYCLE! Any purchase of NAVAC HVAC Tools is eligible to gain entries for a Grand Prize of a Harley Davidson motorcycle.

NAVAC

Find out more about the Innovative NAVAC line of Vacuum Pumps

NAVAC

FROM AUGUST 2024 TO MARCH 2025 BUY NAVAC TOOLS FOR A CHANCE TO WIN A MOTORCYCLE! Any purchase of NAVAC HVAC Tools is eligible to gain entries for a Grand Prize of a Harley Davidson motorcycle.

NAVAC

Find out more about the Innovative NAVAC line of Vacuum Pumps

NAVAC

FROM AUGUST 2024 TO MARCH 2025 BUY NAVAC TOOLS FOR A CHANCE TO WIN A MOTORCYCLE! Any purchase of NAVAC HVAC Tools is eligible to gain entries for a Grand Prize of a Harley Davidson motorcycle.

Comments

To leave a comment, you need to log in.

Related Tech Tips

Exposed Duct High Temperature Limit Read more

What is a Micron? Read more

The Friction Rate Chart (and What it Means) Read more

loading

To continue you need to agree to our terms.

Terms and Conditions

The HVAC School site, podcast and tech tips
made possible by generous support from

Interested in a HVAC Career?

Find A local trade school

Resources

Calculators
Tool list
Apps
Great Books
Software and Business
Other Resources we like
Unconformed

Content

Start
Podcasts
Videos
Social Media
Tech Tips
Quizzes
Courses

Events

6th Annual HVAC/R Training Symposium
Upcoming Events
Create an Event
Event Partnership

Jobs

Job Posts
Create a Job Post

Partners

Partners
Carrier
Copeland (Emerson)
Fieldpiece
NAVAC
Refrigeration Technologies
Santa Fe

Get Tech Tips

Subscribe to free tech tips

Email Address

First Name

Terms and conditions & Privacy Policy
EULA
Reuse License

©2025 - HVAC School | All rights reserved