These are two separate emails that I sent to our customers and staff in preparation for what could be a very hot Memorial Day weekend (2019). I'm sharing it here so that you can use parts of it in your business as you see fit. I hate seeing techs get beat up on hot holiday […]

Imagine, if you will, a 20-year-old kid. He has no formal training in the HVAC/R field, only ride along “training” and book learning as he reads along with his journeyman father with whom he's riding. One stormy summer evening, a service call comes in for an ice cream freezer down. After calling and talking to […]

Replacing a compressor is expensive, time-consuming, and physically taxing. If we are replacing a compressor, I want us to be doggone sure we aren't going to be dealing with the same thing again, and this often includes a shiny new contactor and capacitor (on single-phase units). We received a comment recently that called out the […]