It was an awkward conversation, bringing a technician nearly twice my age into my office for a talk. “I'm good at fixing units. I'm not some fancy-talking sales tech,” the technician half-mumbled as I sat looking at him. “The customer complained that you made them feel uncomfortable, you were unfriendly, and you tracked dirt in […]

This quick tip was written by Daniel Andersen in the HVAC School Group. Daniel was one of my early encouragements to make the podcast, even though he refuses to come on himself. Thanks, Daniel! ERV – What is it?  An energy recovery ventilator allows fresh air from outside to be introduced into the conditioned space […]

I started working as a tech when I was 17 years old, fresh out of trade school. My first winter out on my own, I went to a service call in an older part of Orlando, a part of town I had never worked in before. It was an especially cold winter that year, and […]