It's Friday at 6 PM. The schedule is clear, as far as you can tell. Other guys have been getting cleared right and left, so you call in standby. Five minutes pass. Ten minutes pass. You check in again, and sure as &%$#, there it is! You get sent across town to another call that […]

That picture above is a WW2 poster reminding soldiers of informed self-interest, which is something we ought to consider when making decisions. We live in a world where we often make decisions quickly and expect to see quick results. That works whenever I buy from Amazon. I order a new belt, and it shows up […]

Travel back in time with me to 2001. I was a young tech, proving my salt out there in the big world of commercial RTU maintenance. One of the steps in the Fall PM list was “test aux heat,” and by golly, that's what I was going to do! I was on the roof of […]