I walked into my first real job interview in the HVAC trade. The manager was a guy named Ernie, and he walked me out to the warehouse. Quick warning: guys named Ernie are tough. Don't mess with a dude named Ernie. He walked up to a box, snatched a pen out of his shirt pocket, […]

I knew a tech when I was just starting who was hands down, no questions asked, the best technician at the company I worked. EVERYONE, we are talking over 60 techs… we all knew it. His name was Mike Gilford. Being the little brown-nosing ladder climber I was, I made a complete study of Mike […]

There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]