Service valves are so basic, and we see them with such regularity that we can miss them altogether. Before I give the tips, I want to address the tech who tells the customer it was “probably the service valve” or “the caps were loose” as a plausible reason for a leak without actually making a […]

I used to call PTCR devices a "Soft Start". I was wrong.

Business isn’t easy. Generally, when I look back at how much work it has taken to get a business off the ground, I wonder what I would have done if I had known what I know now. I wonder if I still would have been willing to put in all that work all over again. […]