I need to warn you… The following list is the actual process we use at the company I own for our typical “standard” residential maintenance. I'm sure you will find some things you do differently. Take it for what it is, and I'm happy to get any feedback you may have. Read the call notes, […]

  The most common—and often most frustrating—questions that trainers and senior techs get asked sound something like this: “What should my ______ be?” or “My _____ is at ______. Does that sound right?” Usually, when the conversation is over, both the senior and junior techs walk away feeling frustrated because the junior tech just wanted […]

Training is important for businesses of all industries, but it’s especially vital to the success of your HVAC business.  When new people join your team, you need to be able to teach them the basics of your team’s operations, such as how to report time and log their travel expenses. Then, they must get up […]