The old adage goes: “When all you have is a hammer, everything looks like a nail.”  For some techs I know, even having a hammer can be challenging. I was pretty new in business, and my first real “employee” hire in the HVAC part of Kalos was my brother, Nathan. Many of you know him, […]

In the residential HVAC industry, technicians are faced with customers every day. Each interaction presents its own set of unique challenges since no two customers are ever the same. While the variety of people we may encounter is wide, the HVAC technician's variety of soft skills and intuitive ability to communicate needs to be even […]

When I first started in the trade, I used to advise customers with hot attics to install powered attic ventilators (PAVs) to “suck” that hot air out of the attic. It just made sense to me at the time; if the attic is hot, get the hot out! When I started learning more about design, […]