“What do you want to be when you grow up?” “Where will you go to college?” Young people hear those questions all the time. Although we ask those questions in good faith, they also carry a burden of expectations.  By asking those questions, we imply that we expect the children to go to college […]

This article was written by my good buddy, Bill Frisbie. Bill is a service manager and crack technician at AirFx, a Trane dealer in lovely Inverness, Florida. Thanks, Bill! One of the most intimidating things in the field is to walk up to a piece of equipment that you have either never worked on or […]

As a leader, it’s healthy to take a step back and see if you’ve become “That Boss.” You know, the one who nobody wants to work for and who doesn't have a shred of self-awareness. I worked at a large corporation for 5+ years, and it was easy to tell which managers valued employees. It […]