How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]

This article was written by longtime contributor and RSES CM Jeremy Smith. Thanks, Jeremy! Nitrogen doesn’t absorb moisture like many techs think that it does, and I think that we, as technicians, need to reevaluate the reasons for the “triple evacuation” process. OK. Hold on, now. Put down the pitchforks and torches, and give me […]

Full disclosure: as a technician, I was guilty of setting the fan to “on” at the thermostat for many years. I never really thought of any of the negative impacts that could happen. I wanted to circulate the air and keep air moving through the high-efficiency air filter that most of our houses had. Later, I […]