In the residential HVAC industry, technicians are faced with customers every day. Each interaction presents its own set of unique challenges since no two customers are ever the same. While the variety of people we may encounter is wide, the HVAC technician's variety of soft skills and intuitive ability to communicate needs to be even […]

It should be stated and restated that codes and code enforcement vary from location to location within the US. The IMC (International Mechanical Code) is one of the most widely utilized and referenced. The 2015 version of the IMC section 307 is what I will be referring to in this article. Condensate Disposal  The code […]

“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]