I knew a tech when I was just starting who was hands down, no questions asked, the best technician at the company I worked. EVERYONE, we are talking over 60 techs… we all knew it. His name was Mike Gilford. Being the little brown-nosing ladder climber I was, I made a complete study of Mike […]

Why Defrost? Let's start with the basics and move on from there. Defrost is necessary when the coil temperature drops below 32°F. Defrost can be as simple as turning the compressor off for a period of time or as elaborate as reversing the flow of refrigerant for the whole system or just parts of the […]

“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]