Short #45 – OEM Parts (Podcast)

In today's short podcast, we answer the following question: Should you ONLY use OEM parts? We also explain why the answer is what it is.

It can be tricky to determine the value of OEM parts in general. For example, many OEM capacitors are very prone to failure. Some non-OEM capacitors have much lower failure rates. Operating conditions may also exceed manufacturer specs, so aftermarket components may be better for equipment in extreme conditions.

When it comes to OEM parts, try to take those and the manufacturer bulletins at face value. However, you also want to do your own research. What are the OEM parts' fail rates? What are the operating conditions for the equipment? You have to ask yourself if the manufacturer's part is the most efficient and valuable one you can use for a given system. Go the extra mile to help your customers make the best possible decision for their unit based on efficiency, longevity, and price.

Some techs avoid using aftermarket parts because of liability issues. For the most part, liability isn't a huge deal except on flammable equipment like furnaces and R-290 systems. However, in many cases, the quality of parts like capacitors and relays may be far greater on aftermarket equipment. Motors can be tricky, especially on blower motors with distinct fan curves from the OEM equipment.

No matter what you do, make sure you consult with the customer and explain the benefits and drawbacks of each option so that the customer can make an informed decision. Also, follow your own company's guidelines.