High Performance Maintenance w/ Jim Ball

Jim Ball from NCI joins the podcast to talk about high-performance maintenance contracts and agreements.

A high-performance maintenance agreement requires you to take system measurements and present solutions to maximize performance accordingly and exceed customers' expectations, not just make assumptions about the performance parameters. Key measurements we should know include the charge levels, total external static pressure, filter & coil pressure drop, and CFM per ton.

Many HVAC contractors and technicians don't really believe in maintenance procedures; some contractors merely want to keep customers or secure work during the shoulder months and don't aim to optimize the homeowners' systems. Maintenance procedures provide technicians and contractors the opportunity to improve the health and comfort of their customers. To perform a quality maintenance procedure, we need to establish company-wide processes that produce consistent results. When we standardize maintenance and installation procedures, we want to think about what an ideal system would look like and make our processes meet those expectations.

Scheduling is an important aspect of maintenance agreements, and your ability to commit to a schedule can make or break your maintenance program. Pricing is also critical, and customers tend to be educated on their options; many of them understand that a higher price will often indicate higher standards. As we perfect our maintenance procedures and take advantage of technology, we can embrace monitoring in our maintenance programs.

Jim and Bryan also discuss:

Jim's history in the industry
SEER ratings vs. real efficiency
The value of historical measurements
Craftsmanship and quality standards
“Unteaching” poor practices
Communication practices with customers
Roleplay as a training tool
Monitoring as the next step for high-performance maintenance programs

Learn more about NCI and high-performance HVAC at https://nationalcomfortinstitute.com/. You can email Jim at jimb@ncihvac.com or call him at (440)-670-8783.

Learn more about the HVACR Training Symposium or buy a virtual ticket today at https://hvacrschool.com/symposium.

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In this short episode, Bryan clears up the confusion behind pumping vs. compression.

Pumping is usually associated with liquid. Liquid, like vapor, is a fluid, but it’s a lot denser and is essentially incompressible because the molecules are close together. Liquid volume varies based on temperature and density, but we can’t squish the molecules together. That’s why compressors with very little axial and radial compliance fail when flooded; they can’t compress the liquid. A circulator pump in a hydronic system is an example of a pump that pushes liquid along, but the pressure difference across the pump is minimal compared to that of a compressor; the same is true of liquid vs. vapor CO2.

However, vapor molecules are far apart and can be squished together to take up a smaller volume. That’s why vapor can go through compressors, which take a fluid of one volume and apply pressure to shrink it to a smaller volume, raising the temperature in the process. Pneumatics, as opposed to hydraulics, utilize compression to move vapor around in a circuit. Recovery machines need to be able to compress vapor refrigerant and pump liquid into the recovery tank.

Compressors and pumps can either be positive displacement or non-positive displacement systems. A positive displacement system creates a trap and forces a fixed amount of fluid through a system, like a scroll compressor or a circulator pump. Refrigerant volumes may vary because vapor density varies with temperature and pressure (the volume flow is the same, but the mass flow varies). A condensing fan motor, on the other hand, is dynamic and varies the volume of air it moves in response to pressure, as the mechanism relies on velocity and kinetic energy to move air.

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