“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]

Sometimes, you find yourself in a position where you must replace a fancy thermostat with a simple one. It may be because the customer got fed up with all the options or because you are there on a weekend service call, and all you have is a basic stat. No matter the reason, you need […]

We all have some weird tools we keep in our tool bags. A baster may look suspicious, but it comes in really handy for removing water from a float switch. This one is extra handy because it comes with a nice tapered bottle brush inside it that works great to clean out the outlet port […]