This is the tale of how I found myself stuck on a service call for over 12 hours on a weekend due to my failure to re-diagnose an issue. I was working for a service company that had many accounts with local gas stations. These were large customers, and we did everything we could to […]

This is an open letter sent to staff at Kalos Services. Hey Everyone, First, I want to remind you that you are in no way obligated to read company emails or do anything work-related when you aren’t working. So, if you don’t want to be bothered by this on your day or time off, then […]

I've always liked old books. Think about an old printing press somewhere in Chicago or Boston or Scranton, Pennsylvania. Imagine workers with their hands covered in ink up to their elbows, setting type while giant machines of iron, steel, and brass stamp out a book page by page. Then those pages go on to be […]