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Completing the Service Call Process (Part 2) w/ Les Fork
In part 2 of this conversation we go through the condensing unit and wrap up the call with our no fluff customer service best practices.
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Nomenclature and How to Use It
Nomenclature on HVAC/R equipment is a sequence of numbers and letters a manufacturer uses to speak directly to the technician. Lots of initial upfront information is handed to the technician by the manufacturer the moment the technician reads the nomenclature in the model and serial numbers. So, how do we make sense of these seemingly […]Read more
4-20ma Control Basics
Back in the “good old days,” controls were all analog and mechanical; that simply means they acted in a directly connected and variable manner based on a change in force. Both pneumatic (air pressure) and hydraulic (fluid pressure) systems are examples of mechanical or analog controls. When the pressure increases or decreases on a particular […]Read more
Incorporating Electrical Quality Into Diagnosis
This article (and many other great training articles) was written by my friend and great educator Jamie Kitchen. This article was originally posted on LinkedIn HERE and has been republished for your benefit with his permission. Thanks, Jamie! I remember back in college I was immersed in a particularly challenging problem dealing with poly-phase circuits. […]Read more