When I was younger, I used to play and watch golf quite often. My father enjoys golf, and he would take me with him on many of his Saturday morning rounds. As a kid, it was all about DISTANCE. All I cared about was how far I could whack the ball with a driver—ESPECIALLY when […]

My technician (and brother-in-law), Bert, made a good point. (It's hard for me to admit it, but it's true.) When he needs to open the refrigerant circuit to make a repair, regardless of whether he is recovering or pumping down, he pulls out his nitrogen tank and his regulator. (We like the Western Enterprises VN-500 […]

We all know what excuses are. They tend to sound like, “I would’ve done a better job if I’d just had the right tools!” or “I would have found that disconnected duct if I weren't dispatched at 6 PM!” Some people probably say, “Those aren’t excuses. Those are reasons!” OK, sure, we can call them […]