Note: This short series is on the mindset of learning (and teaching), not really a “tech tip,” per se. We will be back to the tech tips in a few days.  I've heard and repeated these phrases countless times over the years, both at home and work: That should be obvious. It's just common sense. […]

How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]

There is almost nothing worse than creating something—or doing something you are proud of—and getting no feedback. Wait, I take that back. Putting your heart and soul into something and then getting negative or dismissive feedback can be worse. How many times have you emailed a quote, a design, or photos of something asking for […]