AirFlow Testing as a Customer Service Tool

By May 16, 2019

AirFlow Testing as a Customer Service Tool

David Holt from NCI stops by to talk about airflow and its importance as a customer service tool for the HVAC trade

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In this short podcast episode, Bryan gives some quick tips for time management. You can save a lot of time by prioritizing what really matters and delegating tasks.

One of the simplest but most effective ways to manage your time is to use a calendar. You can even apply the calendar to your personal life; you can get into a habit of scheduling important appointments, deadlines, and tasks. Google Calendar also allows other people to see and interact with your schedule, so it’s a great tool for scheduling performance reviews, interviews, and meetings.

When you prioritize things, think about the negative and positive impacts of each thing. The ones with the highest positive and negative impacts should take priority over things with less significant positive or negative impacts. Many of the major business initiatives take place in the slow season, and many of our urgent client issues take priority during the busy seasons.

Delegating is also a critical task. Just because you can do something, that doesn’t mean you should do it. So, it often makes more sense to give someone a task if they’re uniquely qualified for it. If someone is uniquely qualified to do a task, then you can delegate that task to them. Delegating is NOT the same as passing work to someone else because you don’t want to do it. To delegate effectively, you need to assess qualifications and prioritize.

On the management side, you can put processes in place that allow you to spend less time managing and more time doing meaningful things at work that you actually enjoy. Making videos and audio tutorials can make it easy to demonstrate processes and procedures within your company. Then, you can focus on leading by example, creating, and making everybody better overall.

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