This session includes soft skill instructional design ideas for instructors who seek more classroom effectiveness. Soft skills include the first impression, a positive attitude, being on time, teamwork, personal accountability, and critical thinking. The case studies featured in this session are derived from Steve Coscia’s hands-on, face-to-face interaction with thousands of trade school students and while serving HVAC contractors nationwide. Attend this session and learn to teach soft skills so your students will excel at relationship-building mastery. You will also get classroom resources for better effectiveness. The flowcharts, templates and diagrams in this seminar are worth the price of admission. You will learn instructional design ideas you can use IMMEDIATELY.