There are two words that can reduce a great portion of callbacks: being thorough. All too often, technicians and installers focus so heavily on one thing (or a few things) and neglect some crucial installation and service steps. Callbacks that happen due to a lack of thoroughness are very preventable with the right mindset. This session will be a discussion regarding callbacks and how we can tackle the root causes of them, most of which lie in our minds and habits.

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