First, let's state the obvious and clear the air a bit. The photo above is SUPER CHEESY! But this story is about three bad techs who don't know it, so a photo of three models clearly posing in clean clothes makes as good a proxy for a bad tech as anything else. First off, I'm not […]

Service valves are so basic, and we see them with such regularity that we can miss them altogether. Before I give the tips, I want to address the tech who tells the customer it was “probably the service valve” or “the caps were loose” as a plausible reason for a leak without actually making a […]

When you walk up to a piece of equipment, you want to follow a process to ensure that you accomplish five things: #1 – You diagnose the fault correctly. #2 – If possible, you find the “why” of the failure. #3 – Find any other problems or potential problems with the system that can cause […]

Eric Mele, Eric Kaiser, and John Oaks come on the podcast to talk about commercial PM best practices and what matters most. Drain cleaning is a critical part of the standard commercial PM. You must assess the drainage situation (pitch, length, location, etc.) to plan your cleaning strategy and arrive at the best result: the […]

In today's podcast, I talk to John Oaks about his experience as a VRF tech in the field, including branch boxes and two-pipe vs. three-pipe technology. John primarily works on the troubleshooting and service side rather than the installation and programming side of the field. Variable refrigerant flow (VRF) systems, also called VRV systems when […]