Callbacks are horrible. They kill the trade from every possible angle. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and overall less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you are no better than their cousin the maintenance man, or worse, […]

In HVAC/R, we are in the business of moving BTUs of heat, and we move BTUs via pounds of refrigerant. The more pounds we move, the more BTUs we move. In a single-stage HVAC/R compressor, the compression chamber maintains the same volume no matter the compression ratio. The thing that changes is the number of […]

A commonly taught method for measuring airflow is the temperature rise method, where you use a heat source that produces a set number of BTU/h, such as heat strips. Then, using the sensible heat air equation, you can “easily” calculate the CFM being produced by the equipment. Let's use this specific example to illustrate the […]

David Holt with NCI returns to the podcast to discuss the evolution of HVAC training; we cover the past, present, and the possible future of training in the industry. In the past, we had a lot of hands-on training, whether it was one-on-one or in a traditional classroom setting. These learning practices remain beneficial today, […]

David Holt from NCI comes on the podcast to talk about airflow testing and its importance as a customer service tool for the HVAC trade. Charging and airflow are closely linked. Even though the charge may be correct, the system can’t operate correctly if the airflow is off. For example, we can only get the […]