First, let's state the obvious and clear the air a bit. The photo above is SUPER CHEESY! But this story is about three bad techs who don't know it, so a photo of three models clearly posing in clean clothes makes as good a proxy for a bad tech as anything else. First off, I'm not […]

Service valves are so basic, and we see them with such regularity that we can miss them altogether. Before I give the tips, I want to address the tech who tells the customer it was “probably the service valve” or “the caps were loose” as a plausible reason for a leak without actually making a […]

When you walk up to a piece of equipment, you want to follow a process to ensure that you accomplish five things: #1 – You diagnose the fault correctly. #2 – If possible, you find the “why” of the failure. #3 – Find any other problems or potential problems with the system that can cause […]

   This podcast features a lively discussion on expansion valves, particularly thermostatic expansion valves (TXVs or TEVs), with a panel of expert guests – Corey Cruz (a market refrigeration tech), Matthew Taylor (head of refrigeration service at Kalos), and Joe Shearer (with Precision Air Conditioning). The conversation kicks off by busting some common myths […]

Mike Klokus and Corey Cruz from Kalos come on the podcast to talk about drain cleaning. They discuss their tips and some best practices. Approximately 50% of the calls in the light commercial division have to do with drains, and drain cleaning is a common PM procedure. The procedure starts off when you pull the […]