We all know what excuses are. They tend to sound like, “I would’ve done a better job if I’d just had the right tools!” or “I would have found that disconnected duct if I weren't dispatched at 6 PM!” Some people probably say, “Those aren’t excuses. Those are reasons!” OK, sure, we can call them […]

In the residential HVAC industry, technicians are faced with customers every day. Each interaction presents its own set of unique challenges since no two customers are ever the same. While the variety of people we may encounter is wide, the HVAC technician's variety of soft skills and intuitive ability to communicate needs to be even […]

The following is based on a true story. No product was harmed in the making of this tech tip, and some facts may have changed to protect the guilty and because I forgot some of them. We got a job installing a new 1-to-1 split refrigeration case with R448a, and it had a typical thermostatic […]