I started working as a tech when I was 17 years old, fresh out of trade school. My first winter out on my own, I went to a service call in an older part of Orlando, a part of town I had never worked in before. It was an especially cold winter that year, and […]

This article (and many other great training articles) was written by my friend and great educator Jamie Kitchen. This article was originally posted on LinkedIn HERE and has been republished for your benefit with his permission. Thanks, Jamie! I remember back in college I was immersed in a particularly challenging problem dealing with poly-phase circuits. […]

It's Friday at 6 PM. The schedule is clear, as far as you can tell. Other guys have been getting cleared right and left, so you call in standby. Five minutes pass. Ten minutes pass. You check in again, and sure as &%$#, there it is! You get sent across town to another call that […]