When I was a green tech, I was really big into showing up all the other techs by doing THE BEST cleaning I possibly could. One of my favorite things to do was to clean the condenser until it was SPOTLESS inside and out. The only issue was that I really liked using that brown […]

I walked into my first real job interview in the HVAC trade. The manager was a guy named Ernie, and he walked me out to the warehouse. Quick warning: guys named Ernie are tough. Don't mess with a dude named Ernie. He walked up to a box, snatched a pen out of his shirt pocket, […]

This is the tale of how I found myself stuck on a service call for over 12 hours on a weekend due to my failure to re-diagnose an issue. I was working for a service company that had many accounts with local gas stations. These were large customers, and we did everything we could to […]