The Sleeper  The year was 2002, and I was 20 years old. I had a helper named Clay, and he was a really nice guy, probably 15 years my senior, already with streaks of grey in his hair with a way of making you feel at ease—so very at ease. OK, he was sleeping most […]

This picture is from a recent call I ran that clearly had an interesting past. It had a condensate pump to pump the water just a few feet up to a drain that went to a common drain. The “cleanout” after the trap is supposed to be a vent, not a cleanout, which means it […]

When you walk up to a piece of equipment, you want to follow a process to ensure that you accomplish five things: #1 – You diagnose the fault correctly. #2 – If possible, you find the “why” of the failure. #3 – Find any other problems or potential problems with the system that can cause […]