This article is written by Christopher Stephens of JVS Refrigeration in California, with just a few additions by me (Bryan) in italics. Thanks, Chris! Reach-in refrigerators are an interesting side of our industry, often looked at as frustrating and troublesome. Since we usually see reach-ins in kitchens or convenience stores, the refrigerators are never […]

In the residential HVAC industry, technicians are faced with customers every day. Each interaction presents its own set of unique challenges since no two customers are ever the same. While the variety of people we may encounter is wide, the HVAC technician's variety of soft skills and intuitive ability to communicate needs to be even […]

When working in a business with people, you have two options: 1. Become bitter as you experience people, life, and issues. 2. Grow from experiencing people, life, and issues. I’m not proud to say it, but I realize now that when I started my business and had bad experiences, I would run to option #1 […]