This article was written by my good buddy, Bill Frisbie. Bill is a service manager and crack technician at AirFx, a Trane dealer in lovely Inverness, Florida. Thanks, Bill! One of the most intimidating things in the field is to walk up to a piece of equipment that you have either never worked on or […]

The year was 1774, and a man named Tom traveled the Atlantic from England to visit his friend Ben in Philly. Tom was 37 years old, and he had already been through a failed business and lost his wife and child during childbirth. He was a troublemaker by some accounts—a free spirit at the very […]

The old adage goes: “When all you have is a hammer, everything looks like a nail.”  For some techs I know, even having a hammer can be challenging. I was pretty new in business, and my first real “employee” hire in the HVAC part of Kalos was my brother, Nathan. Many of you know him, […]