I received an email from a podcast listener with some furnace-related questions. Based on the nature of the questions, I figured it would be better to ask an experienced furnace tech. Benoît Mongeau agreed to help by answering the questions.  My name is Matt and I am a newer tech (fully licensed this September, have […]

Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

I hear many techs complain about the finicky and ineffective nature of electronic leak detection—so much so that some claim that it is a waste of time altogether. We recently located a leak inside the fins of a ductless evaporator coil—pinpointed to an exact spot—using an electronic leak detector. For demonstration purposes, we took that […]