I hear the following phrase a lot: It's the amperage that kills you, not the voltage. While there is truth to the statement, it is sort of like saying, “It's the size of the vehicle, not the speed that kills you when it hits you.” OK, so that's a pretty bad example, but hopefully, it […]

Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

Most of the content in this article is based on Alex Meaney’s contribution to the HVAC School podcast in the October 2nd, 2020 episode: “How to Get The Most From Online Education,” which you can listen to HERE. Attending a class from your bedroom or home office sounds very convenient, right? That was probably what […]