For years, I've worked with and around people who view work, problems, and goals differently than I do. I've often told my wife that I have an issue managing and leading administrators, salespeople, and other inside staff. Why? It's because I just don't communicate in a way they seem to like. It's been 20 years […]

We all see a lot of questions about dyes, leak stoppers, lubricants, inhibitors, and snake oil. All of those were designed to go into the refrigerant circuit and “improve” something. I just go back to what Ray Johnson always said. (Ray is one of my early heroes in the biz, and he taught me a […]

This tip was written by HVAC Applications and Technical Specialist Dakota Brown. Thanks, Dakota! As a technician, it was always the same old story: Are you done yet? There was always pressure from the office—either from the dispatcher, service manager, or project manager—to get the job done and get it done quickly. When I became […]