Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

I’ve got a confession to make. I'm “that guy.” Call it OCD, call it being anal-retentive, but I'm always making an effort to be as technically correct as possible. One aspect of that effort has been the use of torque indicating or torque limiting tools when tightening fasteners. It started after I put new valve […]

Newer technicians often get hung up and frustrated when searching for low voltage shorts. This is understandable due to the broad spectrum of possibilities for the location of the short. However, this doesn’t mean that the process needs to be complex. The time it takes to find a low voltage short may vary greatly depending […]