“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]

We all have some weird tools we keep in our tool bags. A baster may look suspicious, but it comes in really handy for removing water from a float switch. This one is extra handy because it comes with a nice tapered bottle brush inside it that works great to clean out the outlet port […]

Spring and fall are the seasons where all service technicians get turned into janitors. Some techs see this as a chore and don’t particularly enjoy the routines of checklist maintenance. However, it is important to remember that the “shoulder seasons” provide an opportunity for us to perform vital maintenance on systems in order to keep […]