Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

I recently received a message asking for a discussion of relative humidity (RH), wet-bulb (WB), and dry-bulb (DB). Time and time again, I hear techs say that condensation occurs when “hot meets cold,” which may be true in some cases. However, that is only a shorthand way to describe it and doesn't really address what […]

This article is not a full lesson on making a flare, but it will give you some best practices to make a flare that doesn't leak. First off, we need to clarify that very few unitary manufacturers use flares anymore. You will most often find flares on ductless and VRF/VRV systems and in refrigeration. A […]