Haven IAQ - HVAC School

HAVEN is a platform that offers hardware and software delivered to a homeowner through an HVAC professional. HAVEN’s goal is to give its customers a healthier, more comfortable home using IAQ solutions.
The hardware (controls, etc.) works with the HAVEN software to give customers and contractors data about IAQ and the performance of the HVAC equipment. Right now, you may install up to two HAVEN controllers and one in-duct monitor per zone to help control equipment and monitor the air content.

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The HAVEN Pro Portal and App

The HAVEN Pro Web Portal provides HVAC Professionals with access to homeowner data and insights as well as the knowledge and tools they need to provide clean air services for their customers, year-round. The HAVEN IAQ App provides homeowners with the peace of mind that HAVEN is automatically responding to IAQ events, worry free.

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HAVEN IAQ Central Air Monitor

Air sampling occurs every hour, whether the HVAC system is running or not. Customers can learn to control their ventilation habits to address acute events (e.g., a spike in humidity from cooking), which only result in short-term IAQ problems. However, contractors can use the air sampling data to develop solutions for chronic events (e.g., constant high humidity).

HAVEN IAQ Central Air Controller

The Central Air Controller activates HVAC equipment automatically, ensuring proper filtration and circulation of the home’s air based on real time readings from the Monitor.

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Andy Holt joins the podcast to discuss the ever-relevant topic of overcoming conflict at work.

Some people end up in conflicts often, so Andy recommends paying attention to how others react to the conflict you have perceived; if you are much more stressed than everyone else, then you need to look internally, not externally. The first step to overcoming conflict is to slow down and think about your reactions to perceived conflicts.

Partaking in bickering and gossip with coworkers creates a negative environment for the entire team; the best way to avoid or resolve conflicts is to handle them directly and sincerely ask the other party to start over. Overall, it’s best to take the high road and take initiative to make things right.

When dealing with conflict with bosses, it’s best to separate emotion from the facts and keep discussions simply factual. It’s good to be open, honest, and understand that you can’t control your boss’s response. As a boss dealing with employee conflict, it’s a good idea to avoid firing on the spot and give employees a chance to think about the conflict at hand, such as by giving them a paid “cool-off period.”

Customer conflicts may arise from pricing issues. The technician can ease tensions by quoting jobs up front and bundling services to show the customer where the value is. To resolve conflicts with customers, the best thing to do is be attentive to their concerns.

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